Donation & Refund Policy

1. Nature of Charitable Contributions

ITLC Foundation is a registered non-profit organization operating in Uttar Pradesh. Voluntary donations received through our website (itlcfoundation.org) are immediately committed to on-ground humanitarian projects—such as daily stray animal feeding, distribution of school supplies to slum children, sapling procurement, and emergency winter relief.

2. Technical Reversal & Refund Window

Because donated funds are channeled into field work without delay, general voluntary donations are considered non-refundable. However, we acknowledge that technical anomalies may occur. A refund will be promptly entertained under the following specific circumstances:

• Duplicate Transaction: Due to a network lag or payment gateway timeout, your bank account was debited more than once for a single donation.
• Erroneous Amount: An accidental extra digit was keyed into the amount field (e.g. ₹50,000 instead of ₹5,000) during checkout.
• Unauthorized Transaction: Fraudulent or unauthorized usage of your card or UPI account (subject to preliminary banking review).

4. Refund Processing & Settlement

Upon receiving your complete details, our finance desk will review the gateway logs with Razorpay within 2 business days. If verified, the refund will be credited directly back to the original funding source (credit card, debit card, or UPI VPA) within 7 to 10 working days, subject to your bank's inter-bank settlement turnaround.

Important Note: If an official Section 80G tax exemption receipt was issued for the transaction being refunded, the original receipt number will be formally invalidated in our records and reported as canceled in statutory Income Tax filings.

5. Cancellation of Recurring Support

Donors who have set up recurring monthly contributions may cancel future debits at any point without penalty by emailing us at least 3 business days before the next scheduled billing date.